I don't like writing sad posts about Companies. I like writing about success not failure but yesterday I switched to Bell. I didn't necessarily want to switch but I had had no phone coverage for almost a week on Mobilicity and couldn't take it any more. The prices Mobilicity are offering are great but as my previous posts mention there are a lot of kinks that need to be ironed out before it works well. They have spent the last week or so separating themselves from the Rogers (CDN Roaming) network so that the two are definitely separate. In the process it seems that the fine tuning has not gone so well. In splitting themselves it has made it impossible to identify if issue are related to the phone you own or the network.
Mobilicity are a welcome player in a market full of big networks with ridiculous 3yr phone contracts and I hope they survive and thrive with great offerings into the future. Perhaps I will switch back when the mobilicity reviews are more encouraging. Bell has Solo, Telus has Koodo, Rogers has Chatr as their cheap brands. Wind is independent but seem to have managed it better (although I hear poor things regarding them also from friends who use their networks).
The customer service at Mobilicity is great, the stores are efficient from my experience and the fact that they offer the Google Nexus is a feather in their cap. They are for all intents and purposes well set up, it's just the cell towers that are letting them down for now.
Good luck Mobilicity. You can lure me back once you fix it. All.
If you have had a good experience with Mobilicity I would LOVE to hear it. Comment below.
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Same thoughts
You know they also have false advertising regarding their coverage, I am happy with their plans but the thing is their coverage is terrible. I am a student at SFU and apparently they don't have a tower up here, even though it is on their coverage map :(. As a result, everytime I am up here, I have no reception at all, really a downer when you really want to contact people. Mobilicity has lots of potential, but unless they fix their coverage, they will fail very quickly.
I hear Wind Mobile has the
I hear Wind Mobile has the same issue. The coverage map is a little more generous than is experienced.
I wish I had good things to
I wish I had good things to say but I don't, but I do hope they thrive in the future as well.
I def want to switch asap but the question is how? I purchased this phone and would like to keep it with another company.
I live in toronto are there any mobile companys that will allow switching from mobilicity? May I asked how you switched over?
PS- I also think they sold me a bum or used phone.
thanks!!!
Not enough towers, terrible
Not enough towers, terrible reception though I am sure with time and slow progress one day they'll be huge, especially if the keep those amazing deals!
Should've tried Wind
I read what you went through with Mobilicity and could have saved you the trouble since I have often had two phones. 1. with wind and 1. with mobilicity. The problem with Mobilicity is they shape their data. That way they offer true unlimited but slow it right down for sites like youtube and other streaming sites.
Winds data is much faster and I have always used my hotspot in my android phone to share the data with my laptop. I then can watch Justin.tv, netflix, hulu etc. with no problems at all.
Recently I switched to Winds data stick. I pop it into a wifi router from futureshop and my speeds are even faster with a much lower Ping. This means streaming sites are even faster!
I love Mobilicity's customer service and find them much friendlier than winds but the service just isn't up to par.
You could've saved yourself a bundle, if you'd tried Wind.
Just sayin'
Do your home work if you are
Do your home work if you are going to sign to this cheating company they dont have enough towers what they told me nut they want me to pay for the service which doesnt work in my area. I wrote to CRTC and they dont do a squat because they got millions to to grant them the licence why would thry bite the hand which feeds them. DONT BE A FOOL TO GET MOBILITY CITY TO SAVE $10 YOU WILL REGRET IT JUST IMAGINE WHO HAVE AN LIFE THREATENING EMERGENY THE PIECE OF CRAP MOBILITYCITY HAS NO SIGNAL WOW YOU MAY SAVE MONEY BUT MAYBE YOU LOST YOUR OR SOME-ONE YOU LOVE THEIR LIFE
Customer service has limited
Customer service has limited operating hours. I still can't receive calls; they go to my old phone on my former provider; the dealer is rude and dismissive. Have I made a big mistake in moving to this company? I fear I have- beware.
Don't go with Mobilicity
Agree 100% with all negative comments. Dropped calls, no signal, text coming few hours later, no coverage, "no money in your wallet" when calling local numbers -even person next too you.... Not worth the hassle. Giving up,
MOBILICITY
I have had coverage with them for 1 week, doing a trial. I live in White Rock and heard the coverage was not that great. My cell is my only phone so needed it for home, I have coverage here at home and most places in White Rock. When I am down at the beach by the shops at west beach there is no coverage. I work in Burnaby, Vancouver and North Van and find that I have coverage pretty much all the way to each of those places. I was pleasantly surprised that it was as good as it is. For the price I am dumping Fido and my long distance plan saving over half of what I pay at Mobilicity.
You reveal your own blatant
You reveal your own blatant ignorance is just a few words. A couple of points:
- Perhaps you should have done a bit of research about network coverage before buying. They also allow you to return your phone within certain usage limits if you aren't satisfied. I'm assuming you were either too proud to admit your idiocy or somehow hoping that one day you'd magically get coverage. Sure they might've told you it'll work - do you still leave cookies out for Santa Claus?
- You wrote to the CRTC and expected a response. I'm sure the CRTC is just dying to respond to one dinky cell phone user. I won't waste any more time on that one.
- Your spelling and grammar is beyond obnoxious.
- You ask us to '...IMAGINE WHO HAVE (sic) AN (sic) LIFE THREATENING EMERGENY (sic)...' - you do know that no matter what phone you have with whichever cellular company, you can still make an emergency call right? And if you can't, it's because you have absolutely NO coverage with any provider - so unfortunately you're screwed whether you're with Mobilicity or not.
mobilicity
I got my daughter a plan with mobilicity. (she lives in langley.) The phone has been great so far with no problems. If they move out the valley I would definately be switching over.
Mobilicity works great for
Mobilicity works great for me, vancouver, richmond, burnaby, coquitlam.
plans are great, and ive noticed all the other companies now trying to offer unlimited plans, but still at twice the price.
Try it for your self, it works for most, not for some.
Wind being honest.
I live in Surrey and while at the Surrey mall I stopped by a Wind booth to inquire about their services and prices as I was sick and tired of paying a lot of money to Rogers for their almost useless plan with very limited free minutes. The guy at the booth was honest and straight up advised me not to sign up with them as the area I lived in (south of 88th ave.) didn't have a tower which meant I'd be getting very poor reception if any at all. I was kinda disappointed. I'm with Fido now and have the unlimited plan but I still want to give Wind or Mobilicity a try some day in the future as they have better deals for less money. It's good to have these smaller companies because if it weren't for them we'd only be dreaming about unlimited plans for $35 like the one being offered by Fido now. Competition is a good thing.
They launched in Nov 2010
They launched in Nov 2010 while the roaming was on, which was a great mistake. Starting of Jan 2011 it was pretty much "blackout" there was no service ANYWHERE in vancouver area. That was truly only mobilicity networks. Which failed super badly. Although they are improving trying to get more towers out there, the coverage map is pretty much a lie.
At home where I live, with the Nexus S, I get one bar sometimes even in a middle of a call it says that I have no signal yet I'm still on the phone..which is weird. Other times...theres just no signal at all. Yet I wonder how Mobilicity near my house is still doing business? There is 2 stores across from each other, yet 2 blocks away theres no service already?
I went to Metrotown depending which area of the mall you are at, there is also no service. On the way home from metrotown there was barely any service. Surrey, Fraser Heights has no service since DAY 1! Fleetwood was also the same, they didn't actually put up a cellsite, it was actually just antennas so...that was pretty fail too. Skytrain stations such as, Columbia, Edmond, and New Westminster have no coverage as well. With barely any buildings blocking the way and you still don't get coverage?!
Summing it up, if you have service you are blessed and really lucky. Not to mention you just so happens to go the the place where they probably built a cellsite right over your head. 80% of the time I did not have coverage or just the bare mim. The prices are really appleaing but they have ways away to go
Fight against the "BIG3"... A joint venture would work perhaps!
I am very happy to see these start up companies who are independant from the "BIG 3". I understand that there must be growing pains (like how FIDO started 10+ years ago). My humble vision would be to combine Mobiliciy and WIND. I believe, together, they can expand faster, and they can spread/share towers and combine their expertise (technical operations and customer service).
I am very sick of the BIG3 companies charging whatever they want, playing monopoly on the mobile phone market, offering similar plans and treating consumers like bottom-less pits, and have no sense of social responsibility.
I sincerely hope that as per the CEO of WIND mobile once claimed, that the Canadian government should look at how their people are treated by the telecommunication companies. We need some restrictions and guidelines for these Big companies so that decent plans and reasonable "fees" can be rolled out to acheive fair balance between consumer rights / business profit.
*** ***
A year ago, FIDO had introduced a $25 "administration fee" when customers want to upgrade/purchase their mobile phones (at full retail price). We asked the store why the new fee, and the response was "yeah, there is shipping/handling charge for the phones to go from factory to the stores stock rooms." BUT, they have the phone sitting in the stock room! Why are we paying EXTRA for this "shipping" from factory to store stock room?!
It's funny, but it's sad, because consumers will just pay them for whatever the companies want. They label it as "admin" charges, we pay; they label them as "shipping/handling" charges, we pay; they lable as "cancellation" charges, we pay.
This is down-fall of capitalism; where is consumer protection?
like it
I live in north Vancouver ,and i do have a good reception even in grouse mountain , the only place i have problem sometimes with it's the malls mostly PARC royal ,i got to find the signal to use my phone..and for the price compare to the other sharks i will hopefully stay with Mobilicity, we can make difference aren't we tiered of all this huge multinationals eating us a life? so switch and lets make it happen to have more towers around...:)
hey you were saying u have
hey you were saying u have good reception up on the mountain. im going to hit the mountains more often but i want to transfer to mobilicity and going out of coverage area is my main concern. does that happen to you that u get charged for using minutes/txt up there? thanks!
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